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FAQS

We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal payments.

We are a member of “Verified by Visa” and “Secure by MasterCard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Once you’ve placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@iamsenshi.com  to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘How do I return an item?’ and we’ll do our best to resolve this for you.

Yes only exchanges are acceptable and no returns, you will receive a credit note in replace which you use anytime on our site. Please return your item(s) to us following the method below:

Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you will need this as your proof of return.

Don’t worry if you’ve forgotten your password! Simply click the ‘Forgot your password?’ link next to the login button and follow the instructions. Please don’t hesitate to contact us here if you continue to experience problems.

There’s loads of ways! Please visit our contact us page for details of how to get in touch.

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